Terms and conditions

The website (hereinafter referred to as "Paws Hope" is managed and operated by the commercial company PRIVE Direction SRL CUI 46574346 , J23/5127/01.08.2022.
Use in any form (accessing, visiting, using or purchasing products) of the website implies the acceptance of the terms and conditions mentioned below. For best use of the site, we recommend that you read this document carefully.
By simply accessing this website, you are deemed to have read and understood the Terms and Conditions set forth in this document in full, that you are clear, accept them and compel them to fully respect them.
If you do not agree to these Terms and Conditions, please leave the website immediately and not use its content. Paws Hope reserves the right to make changes and updates to these Terms and Conditions without prior notice and no reasons. The latest version of this document will be published on this page in case of changes.
a. Buyer: an individual or legal entity who places an order online on the site.
b. Seller: PRIVE Direction SRL, "Paws Hope", based in Chiajna, Luceafarului Street, no. 12, Ilfov County, Romania, registered with CUI 46574346 , J23/5127/01.08.2022
c. Goods and services: any product or service, including the documents and services mentioned in the Order, to be provided to the Buyer by the Seller as a result of the Contract concluded.
d. Order: an electronic document that acts as a form of communication between Seller and Buyer through which the Buyer submits to the Seller through the Site, email or telephone the intention to purchase Goods and Services on the Site.
e. Contract: represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and Buyer. The contract is considered to be concluded between the seller and the buyer at the moment of confirmation by the seller of the acceptance of the order sent by the buyer on a durable medium. An unconfirmed order will not have contractual value between the parties.
f. Site: domain and its subdomains.
g. User: any natural person registered on the Site who, through the completion of the Account creation process, has given its consent to the specific terms of the site in the Terms and Conditions section.
2.1 By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out his commercial operations.
2.2 The notification received by the Buyer after the Order has been given is an information and does not represent the acceptance of the Order. Acceptance of the order by the Seller is considered to be completed when there is a verbal (phone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring an acknowledgment of receipt from the latter. The seller does not at any time consider an unconfirmed order as having the value of a Contract.
2.3 This Agreement shall take effect upon confirmation of the Order by the Seller. Confirmation is made by phone or e-mail. The General Terms and Conditions of Sale in this document will form the basis of the Contract thus concluded.
3.1 The Buyer may place Order Orders on the Site by adding the Goods and / or Services to the Shopping Cart, and then complete the Order by making the payment in one of the specified ways. Once added to your shopping cart, a Good and / or a Service is available for purchase to the extent that there is a stock available for that. Adding a Good / Service to your shopping cart, in the absence of completion of the Order, does not entail the registration of an order, or the automatic reservation of the Goods / Service.
3.2 By completing the Purchase Order, the Buyer agrees that all of the information provided by the Buyer, which is necessary for the purchase process, is accurate, complete and true at the time of placing the Order.
3.3 By completing the Order, the Buyer agrees that the Seller may contact the Seller by any means available / agreed by the Seller in any situation where the Buyer is required to contact.
4.1 Access to an Order is permitted to any Buyer. For justified reasons, Paws Hope serves the right to restrict Buyer's access to an Order and / or some of the accepted payment methods, if he / she believes that based on the Buyer's conduct or activity on the Site, his / her shares could prejudice PRIVE Direction  SRL   in any way. In any of these cases, the Buyer may email PRIVE Direction SRL  representatives in order to be informed of the reasons which have led to the above mentioned measures.
4.2 Communicating with the Seller may be accomplished through direct interaction with the Seller or through the addresses mentioned in the "Contact" section of the Site. The seller has the freedom to manage the information received without having to justify it.
4.3 Buyers are prohibited: adding any obscene, offensive, indecent or inappropriate, unacceptable or unlawful content, violating the rights of any person having access to this page, introducing virus or harmful material, and disrupting in any way of this website.
4.4 In the case of online payments, the Seller is not / cannot be held responsible for any additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the card issuing bank, if the currency of issue it differs from EUR. Responsibility for this action is borne only by the Buyer.
4.5 All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) is not a contractual obligation on the part of the Seller, and they are used exclusively for presentation purposes.
4.6 The information presented on the Seller's website is for information and may be modified by the Seller without prior notice. Also, for reasons of space and the consistency of the information structure, product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information in order for the product to be used in the parameters for which it was purchased.
4.7 PRIVE Direction  SRL permanently updates the security of the Site and its means of communication for but does not guarantee that they cannot have viruses. The information included on is made available to you in good faith, from sources we believe trustworthy. If any of the published articles or any other information is covered by the Copyright Law, please let us know at in order to be able to take the necessary legal measures.
4.8 We do not guarantee that the information is accurate, complete or objective, so no one has to rely on it for any purpose. The views expressed in the materials that may appear in the review or review sections are entirely assumed by the authors of those materials and do not imply the joint responsibility of
4.9 PRIVE Direction  SRL   is not responsible for damages caused by the failure of the site.
5.1 The prices of products presented on the Site are expressed in EUR. The purchase price of the products presented on the invoice will be the same as the one presented on the site at the time of the order.
5.2 The price, method of payment and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.
5.3 The term of validity of the prices and the offer is the one mentioned on the website In the absence of a note, prices can be changed at any time.
5.4 Tenders and promotions are available within the limits of available stocks.
6.1 The Seller undertakes to deliver the Goods in a door-to-door courier system to the Organization for the Purchaser has ordered and paid.
6.2 The Seller shall ensure the proper packaging of the Goods and shall ensure the transmission of the accompanying documents.
6.3 PRIVE Direction  SRL  reserves the right to cancel an order if the product's price or some features of the product have been wrongly entered into the database, or displayed incorrectly, delivery not yet performed. In this case, the Buyer will be notified by email and telephone of this case.
6.4 If the delivery terms of the order cannot be observed, the Seller is obliged to notify the Buyer of the estimated delivery deadline.
6.5 If the seller receives erroneous information about billing or delivery of the products, a new order term will be set within 5 working days of receipt of the rectified information. 
7. TRANSFER OF THE PROPERTY Property on the Goods and Services will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (understood by delivery - the signature of receipt of the transport document provided by the courier or the signature on the tax invoice in the case of deliveries by the staff Seller). In the case of delivery by courier, it is authorized by the Seller to allow the Buyer to open packages only after signing the delivery and payment of their eventual counter value. Goods will be delivered to the organization for which the order was placed. 
The seller may assign and / or subcontract a third party for services that comply with the order, informing the Purchaser, and no agreement is required. Seller will always be liable to Buyer for all contractual obligations.
9.1 All content of the site is original, and all resources used (product images, specifications, video, text, etc.) are used with the source's (manufacturer, supplier, etc.) consent, without violating the law copyright. For reporting any copyright infringement, will provide your e-mail address. 
9.2 The Site - images, texts, graphics, symbols, web graphics elements, scripts, programs and other data - is the property of PRIVE Direction   SRL   and its suppliers and is protected by the Law on the Protection of Rights author and laws on intellectual and industrial property. Use of any of the items listed above without the consent of PRIVE Direction SRL  will be punished according to the laws in force.
10.1 All products marketed by the website benefit from warranty conditions in accordance with applicable law and commercial policy of manufacturers. The products are new in their original packaging and come from sources licensed by each manufacturer.
10.2 In the case of products sold and delivered by PRIVE Direction SRL , warranty certificates are issued directly by the manufacturer, which has a service network.
10.3 In the case of warranty certificates issued by manufacturers, the defective product claimed during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer-authorized center will take full responsibility for resolving the warranty.
10.4 The absence of the product warranty certificate must be reported within 48 hours of receiving the order at Any subsequent referral will not be considered.
11.1 Except as expressly provided for by applicable law, Buyer has the right to notify the Seller in writing of giving up the purchase without penalty and without invoking a reason within 14 days. In order to comply with the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires.
11.2 The withdrawal period will expire 14 days after:- the date of delivery, that is, the date on which you or a third party (other than the carrier) indicated by you is in the physical possession of the product; or- in the case of several products that are part of a single order and delivered separately: (i) the last day on which you or a third party (other than the carrier) indicated by you enter the physical possession of the last product; or (ii) if applicable, the date when we announce that we can no longer deliver the ordered products; or- in the case of an order for the delivery of a product consisting of several lots or parts: (i) the date on which you or a third party (other than the carrier) indicated by you enter the physical possession of the last lot or piece, or (ii) the date on which we notify you that we cannot deliver lots or extras.
11.3 In order to exercise your right of withdrawal, you must inform us of your decision at the e-mail address. After reviewing the withdrawal option, we will email you the request for withdrawal. Any request for withdrawal received will be analyzed and resolved in accordance with applicable legal requirements in accordance with the typology of the products subject to it.
11.4 We will specify that foods marketed through the Site that are susceptible to deterioration or expire quickly or cannot be returned for health or hygiene reasons or which have been unsealed by the consumer are exempted from the right of withdrawal.
11.5 Goods that show signs of wear or consumption, customized products according to the customer's requirements, products that are subject to physical changes, strokes, scratches, scratches, shocks, products without the original packaging or the damaged packaging are not accepted for return.
11.6 If the withdrawal request is confirmed by us, we will reimburse the amount of the products that are the subject of the withdrawal request we received from you not later than 30 calendar days from the date we are informed of the decision yours to withdraw from this contract. Payment of the value of the products will be made through the bank in the bank account specified by the Buyer.
11.7 The costs of returning the product (s) covered by the withdrawal request will be borne by you in full. Therefore, the return value of the shipment will not be refunded for returning to us.
11.8 We reserve the right to postpone the reimbursement of the value of the products until the date we receive the products or until you have provided us with the proof that you have returned the products as soon as possible.
12.1 Seller may not be liable for damages of any kind that the Purchaser or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
12.2 The Seller will be liable if the subcontractors and / or its partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.
12.3 The Site Terms and Conditions may be modified at any time by PRIVE Direction SRL , which may be opposed to Buyers from the date of entry into the Site. Accepting the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the Site and / or sending the Order and / or making an online payment.
13.1 PRIVE Direction SRL  will preserve the confidentiality of the information of any kind that the Buyer provides it with. Disclosure of the information provided may only be made under the conditions set out in this document.
13.2 No public statement, promotion, press release, or other disclosure to third parties will be made by Buyer with respect to the Order / Contract without the prior written consent of the Seller.
13.3 By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, for his own benefit, such information, ideas, concepts, know-how or techniques that you have sent us through the Site. PRIVE Direction  SRL will not be subject to obligations regarding the confidentiality of the submitted information, unless the legislation in force provides for further specification in this respect.
13.4 By entering the PRIVE Direction  SRL database, the Buyer expressly agrees, within the limits of the applicable law, to be contacted by third parties, partners of PRIVE Direction SRL  marketing service providers, other service providers in the purpose of fulfilling the object of the Contract concluded between the Buyer and the Seller, as well as by the governmental, governmental agencies, when the specific legislation so provides; as well as by other companies with which PRIVE Direction SRL  can develop joint programs for the supply of goods and / or services on the market, etc.
13.5 This Site uses its own and third-party cookies to provide visitors with a much better browsing experience and services tailored to the needs and interests of each.
 14.1. According to Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, PRIVE Direction SRL  is required to manage safely and only for specified purposes, the personal data you provide about yourself, a member of your family or another person.
14.2 The purpose of data collection is:- inform the user / purchaser on their accounts including validation, dispatch and billing orders, cancellations or solving problems of any kind on an order for goods and or services purchased;- sending newsletters and / or periodic alerts, using electronic mail (e-mail);- assessing products and services and promoting products and services;- marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring sales and user behavior / Buyer.
14.3 By filling out the form to create your account and / or Order declares that it accepts unconditionally that your personal data are included in the database and you agree expressly and unequivocally that these personal data to be stored, used and processed for the purposes mentioned above.
14.4 By reading these Terms and Conditions, you are aware that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right to intervene, the right to object, the right not to be subjected to an individual decision, the right to address to justice in case of violation of its rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data. You also have the right to oppose the processing of your personal data and to request the total or partial deletion of your personal data.
14.5 On the basis of a written, dated and signed request sent to PRIVE Direction SRL, you may exercise, free of charge, the following rights:- once a year, confirm that personal data is processed or not;- to interfere with the data transmitted;- oppose the processing of data for legitimate and legitimate reasons related to their particular situation;- request data deletion, except as provided by law.
14.6 PRIVE Direction SRL may notify Users / Buyers of current offers through weekly newsletter and may send greeting cards, gift coupons, or other special messages.
14.7 does not promote SPAM. Any User / Buyer who explicitly provided his / her email address on may opt to delete it from our database.
14.8 The information you provide us will be used for the purpose for which you have provided it, to administer, support and evaluate our services and to prevent breach of our security, law and contractual terms.
14.9 Also, may provide your personal information to other companies with which it is in partnership, but only on the basis of a confidentiality commitment from them, guaranteeing that such data is retained in security and that the provision of this personal information is made in accordance with applicable law, as follows: Marketing Service Providers, Courier, Payment / Banking Services, or Other Services.14.10 Your personal information may also be provided to the Prosecutor's Office, the Police, the Courts and other competent authorities of the State, on the basis and within the limits of the legal provisions and as a result of expressly formulated requests.
15.1 Neither party shall be liable for the non-performance of its contractual obligations if such non-execution is due to a force major event. Force major is the unpredictable event beyond the control of the parties and cannot be avoided.
15.2 If, within 15 (fifteen) days of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of the Contract without one of them being able to claim the other damages.
This Agreement is subject to Roman law. Possible disputes between PRIVE Direction SRL and Users / Customers / Buyers will be resolved amicably or, if this is not possible, disputes will be settled by the competent Romanian courts.
The parties to the contract will be considered independent contractors and neither party is given the right or authority to assume or create any obligation on account of or to the detriment of the other. The terms and conditions of this document supersede any prior written or verbal agreement between the Parties regarding the subject of this Agreement and may not be altered or exchanged except by written agreement signed by both parties.
Use in any form (accessing, visiting, using or purchasing products) of the website implies the acceptance of the terms and conditions mentioned below. For best use of the site, we recommend that you read this document carefully.
By simply accessing this website, you are deemed to have read and understood the Terms and Conditions set forth in this document in full, that you are clear, accept them and compel them to fully respect them.
If you do not agree to these Terms and Conditions, please leave the website immediately and not use its content. PRIVE Direction SRL  reserves the right to make changes and updates to these Terms and Conditions without prior notice and no reasons. The latest version of this document will be published on this page in case of changes.